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Shipping policy

Shipping Rates


Shipping rates vary depending on the weight of the package, the destination, and the shipping method chosen at checkout. Shipping rates will be calculated at checkout based on these factors.

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Processing Time


Orders are typically processed within 4 business days after they are placed. During busy periods, processing times may be extended, but we strive to get your order out to you as soon as possible.

Domestic Shipping


Standard domestic shipping typically takes 10 business days for delivery, although this may vary depending on your location and any unforeseen circumstances.

International Shipping


We ship to select countries worldwide. International shipping times vary depending on the destination and customs processing times in the receiving country. Please note that customers are responsible for any customs duties, taxes, or fees imposed by their country's customs regulations.

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Shipping Carriers


Depending on your location and shipping method selected, we use carriers to ensure the best delivery service possible.

Order Tracking


Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can track the status of your shipment(s) using the provided tracking number(s) and the carrier's website.

Shipping Address


Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Shipping Delays


While we make every effort to ensure timely delivery of your order, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, natural disasters, or carrier delays. We appreciate your patience and understanding in such situations.

Lost or Stolen Packages


We are not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. If you believe your package has been lost or stolen, please contact the carrier directly to file a claim. Additionally, please contact us so we can assist you in any way possible.

Questions


If you have any questions or concerns regarding our shipping policy, contact us at art@dnnsweber.ch.

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